FAQ & Terms

Welding Sparks
How do I contact Customer Services?
Should you have any question or query before or after purchasing from Weldability Sif, please contact us via email to sales@weldability-sif.com or by phone on +44 (0) 1462 482200.
Where can I find your Terms and Conditions?
What is a Trading Partner?
For the purpose of providing local service and support, Weldability Sif may fulfill your requirements via a local Trading Partner. A Trading Partner is an independent distributor / service centre representing the Weldability Sif product range, who are able to assist you on a same-day basis with pre- and post-sale enquiries. In order to facilitate this service, you will be required to authorise Weldability Sif to transmit your contact details to the nominated Trading Partner, when registering your user account.
Do you store any credit or debit card details on your website?
We do not store any credit or debit card details on our servers. Payment is handled via third-party providers, such as Amazon, PayPal and Shopify, and they will only save your card details if you choose to create an account.
When will I receive my order?
Orders placed before 4pm Monday to Friday will be shipped the same day. Various factors can impact the time it takes for an order to be delivered, however most orders are delivered in 1-2 days.
How do I obtain a Safety Data Sheet?
Our full SDS library is published on our website. Weldability Sif Distributors & Trading Partners can obtain SDS downloads from our Distributor eCommerce System.
How do I obtain Material Test Certificates?
Material Test Certificates (MTCs), to EN 10204, are available for all Weldability Sif alloy wires, electrodes, rods and tungstens that you order, and can be easily obtained within 6 months of purchase, free-of-charge. If you have a Client Login, you can search for and download your MTC from our secure portal. Please click here to log in. If you have purchased from a Weldability Sif Distributor, they can obtain an MTC on your behalf and transmit it to you. If you have ordered online via our Cart system, please request an MTC via the notes at checkout. Or, if you’ve already received your delivery, please reply to your order confirmation email and request an MTC from our team. Please note a fee may apply for test certificate requests older than 6 months from your date of purchase.
What if I've changed my mind and wish to cancel my order?
When purchasing goods or services from Weldability Sif via our website, you are protected by the UK Consumer Protection (Distance Selling) Regulations 2000, which provides a cooling-off period of 7 working days after your order is placed. Should you wish to cancel your order during this time, please request a Goods Return Number (GRN) via email to sales@weldability-sif.com. In order for a full refund of the value of the goods to be provided, you will need to ensure the products are unused, unopened and returned to us in as-sold condition.
What should I do if my goods are damaged on arrival?
Weldability Sif request that all consignments are thoroughly and properly examined upon receipt, prior to you signing acceptance of delivery. Please notify any damage on the courier’s consignment note, as it is difficult to rectify carrier damage if deliveries are signed for as "received in good condition". Please notify Weldability Sif of any incorrect, damaged or missing items by email to sales@weldability-sif.com, within 48 hours of receipt, and we will endeavour to rectify the problem in the minimum possible time.
How do I arrange a return?
Please email details to sales@weldability-sif.com and we will provide you with a Goods Return Number (GRN). The GRN must be clearly displayed on the outside of the packaging of the goods sent back to our warehouse or they may not be accepted. The GRN is valid for a period of 30 days; failure to return goods in this time may result in this authorisation expiring.
What if I need to discuss anything else with you?
Should you have any question or query before or after purchasing from Weldability Sif, please contact us via email to sales@weldability-sif.com or by phone on +44 (0) 1462 482200.