22/09/2017    www.weldability-sif.com    Weldability | Sif    sales@weldability-sif.com    0845 130 7757

Categories

Product Categories sif products fume extraction oxy/fuel mig welding stick welding tig welding spot welding plasma cutting tools and marking pipe tools abrasives handling equipment drying ovens chemicals welding safety industrial safety

Help


FAQ Topics


Customer Services
Order Payment
Delivery Information
Safety Data Sheets
Returns and Cancellations
Privacy Policy
All Other Matters

Customer Services

How do I contact customer services?
Should you have any question or query before or after purchasing from Weldability Sif, please contact us via email to sales@weldability-sif.com or by phone on +44 (0) 1462 482200.
Where can I find your Terms and Conditions?
Please click here to read our Terms and Conditions page.
What is a Trading Partner?
For the purpose of providing local service and support, Weldability Sif may fulfill your requirements via a local Trading Partner. A Trading Partner is an independent distributor / service centre representing the Weldability Sif product range, who are able to assist you on a same-day basis with pre- and post-sale enquiries. In order to facilitate this service, you will be required to authorise Weldability Sif to transmit your contact details to the nominated Trading Partner, when registering your user account.

Order Payment

How do I pay for my order?
You will need to create a user account on our website and be logged in to place an order. Secure payment is then handled via PayPal, which accepts all major credit/debit cards.
Do I need to have my own PayPal account to pay?
No, you can pay without creating a PayPal account, however you may find it easier in the long-term to register with PayPal in order to speed-up your future purchases from us.
Do you store my credit/debit card information on your website?
No, your credit/debit card details are not stored on our website servers. Payment is handled via PayPal and they will only save your card details if you choose to create a PayPal account.

Delivery Information

When will I receive my order?
Orders placed before 3:30pm Monday to Friday will be shipped the same day. Various factors can impact the time it takes for an order to be delivered, however most orders are delivered in 1-2 days.
Can I track my order?
Yes, once your order has been despatched a tracking link will appear on the Account page and the View Order page, which you can view when logged-in to our website.
Is there a free delivery option?
Free UK-Mainland delivery is applied to orders above £74.99 excluding VAT. (Alternative terms may apply to resellers.)

Safety Data Sheets

How do I obtain a Safety Data Sheet?
Our full SDS library is published on our website and can be obtained once you have logged-in to the secure area. As a responsible supplier, in accordance with the EU REACH directive, we undertake to send proactive updates of SDS documents to registered customers when content or legislation changes occur. To download the SDS you require, and automatically register on our mailing list for future updates, find the product of interest, click 'Login To Download MSDS', then follow the instructions to register and obtain a secure login account. You only need to register once and will be able to login quickly for all future product/data requirements.

Weldability Sif Distributors & Trading Partners can obtain SDS downloads from our Distributor eCommerce System, accesible via our Website so should you not wish to register as above, please contact your local Weldability Sif product supplier, who can provide the SDS you require.

Returns and Cancellations

How do I arrange a return?
Please email details to sales@weldability-sif.com and we will provide you with a Goods Return Number (GRN). The GRN must be clearly displayed on the outside of the packaging of the goods sent back to our warehouse or they may not be accepted. The GRN is valid for a period of 30 days; failure to return goods in this time may result in this authorisation expiring.
What if I've changed my mind and wish to cancel my order?
When purchasing goods or services from Weldability Sif via our website, you are protected by the UK Consumer Protection (Distance Selling) Regulations 2000, which provides a cooling-off period of 7 working days after your order is placed. Should you wish to cancel your order during this time, please request a Goods Return Number (GRN) via email to sales@weldability-sif.com. In order for a full refund of the value of the goods to be provided, you will need to ensure the products are unused, unopened and returned to us in as-sold condition.
What should I do if my goods are damaged on arrival?
Weldability Sif request that all consignments are thoroughly and properly examined upon receipt, prior to you signing acceptance of delivery. Please notify any damage on the courierís consignment note, as it is difficult to rectify carrier damage if deliveries are signed for as "received in good condition". Please notify Weldability Sif of any incorrect, damaged or missing items by email to sales@weldability-sif.com, within 48 hours of receipt, and we will endeavour to rectify the problem in the minimum possible time.

Privacy Policy

Does your website use cookies?
Yes. By using this site we'll assume youíre happy to accept the cookies. Our site uses cookies to enable 'shopping basket' functionality and also to enable basic usage stats, such as how many people visited the site last month. If the Google Translate feature is used, then this will also use a cookie to save your language preference. For more information about cookies, including how to view cookie data and how to remove them, please visit www.allaboutcookies.org
Do you store my credit/debit card information on your website?
No, your credit/debit card details are not stored on our website servers. Payment is handled via PayPal and they will only save your card details if you choose to create a PayPal account.
What information do you store?
In order to process your order, we require your full name, billing address, shipping address, phone number and email address. These details are stored securely on our servers, and visible online only within your account, which is protected by your password.
Can I update my account information?
In accordance with the UK Data Protection Act 1998, you reserve the right to request inspection, revision and deletion of your account information. Your email address, contact number, billing address and shipping address details can be updated via links on the account page. All other amendments can be arranged by emailing us at sales@weldability-sif.com.
How do you use my personal information?
You authorise Weldability Sif to use your personal information for the purpose of processing your payment and delivery of goods. You acknowledge that some of this data will be passed to PayPal for them to complete transactions, and agree to this. You agree that e-mail can be used as a long-distance means of communication in relation to your orders and matters concerning your user account.

All Other Matters

What if I need to discuss anything else with you?
Should you have any question or query before or after purchasing from Weldability Sif, please contact us via email to sales@weldability-sif.com or by phone on +44 (0) 1462 482200.


Links

Links Extractability SifWeld Learn To Weld Weldability Sif Foundation